Who is responsible
Snugglee Live operates the Snugglee service and is responsible for personal data processed for Snugglee. For privacy questions, access requests or deletion, email support@snuggleeliveapp.com. This policy covers the Snugglee app and snuggleeliveapp.com. It does not replace the policies of Google, your app store or other services you use independently.
Google sign-in
When you choose Continue with Google, Google authenticates you and shares the account identifier, email address and verification status, name and profile picture made available through the basic openid, email and profile permissions. Supabase processes that information for Snugglee to create or identify your account and manage your login session. We use it for sign-in, account security and profile setup. You can choose a different public display name in Snugglee. Your email is not intended to be your public profile name. Snugglee does not receive your Google password and does not request access to Gmail messages, Google Drive files, Google Contacts or your calendar. We do not sell Google user data, use it for advertising, or use it to train general-purpose AI models. Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements. You can remove Snugglee's connection in your Google Account permissions. Removing that connection does not itself erase the Snugglee account; use the deletion process below.
Account and profile information
We store your internal account identifier, public Snugglee ID, chosen display name, username, account creation and setup status, and profile information you provide. Optional profile fields can include a bio, country, languages, avatar and cover image. We also keep your settings, follows, blocks and participation information needed to operate the community. Existing accounts may contain a phone number supplied for an earlier login method. The current Google-first release does not require a phone number. Use the same sign-in method as before when accessing an existing account; a new Google login does not automatically merge a separate phone account or its wallet. We record your policy version acceptance, its time and your declaration that you are at least 18; this declaration is not independent age verification.
Rooms, messages and uploads
We process room membership and role information, live-room activity, messages, Moments, reactions, gifts and uploaded photos, videos, audio and room media that you choose to share. Public profiles, room information and public posts are visible to their audience; private messages and private-room content are intended for the relevant participants, subject to safety and support processing described here. Profile and cover images can be delivered through public asset URLs. Do not upload identity documents or other sensitive material as a public photo. Agora processes live audio and connection information to transmit voice to room participants. Snugglee's current room implementation does not record live room audio to its own storage. Audio files you deliberately upload are stored content. Other participants could record or copy what they hear or see using their own devices. Do not assume live rooms or messages are end-to-end encrypted. Authorized owner and super-admin accounts may enter rooms without appearing in the member list for moderation. Such access remains subject to the rules and audit controls; invisible mode does not enable speaking or posting.
Technical information and permissions
The app and infrastructure providers process connection and service information such as IP addresses, request times, errors, app or operating-system information, session identifiers and security events as needed to deliver and protect the service. Microphone permission is used for speaking in voice rooms. Camera and photo permissions support the images you choose to add. Notification permission and a push token are used if you enable notifications. You can change permissions in your device settings. This release does not request access to your address book or precise device location. Your chosen profile country is not a GPS reading.
Optional support diagnostics
If you explicitly choose to share device details with support, Snugglee stores the phone model, operating system, app version, notice version and sharing time for 30 days. You can preview these details and remove them through Settings → Contact support. Expired details stop appearing in support tools, with stored records removed by cleanup. This optional diagnostic record does not contain your IP address, contacts, passwords, login codes or chat history. Service-provider connection logs are separate. Authorized support administrators can view relevant account and public-profile information for support; this access records the administrator, time and reason.
Safety and optional automated features
Reports, reported content, blocks, moderation actions and account restrictions are processed to investigate abuse and protect people. Authorized reviewers may examine information relevant to a report. Where the automated moderation service is enabled, queued text content is sent to OpenAI to help flag potentially unsafe content for review. Where message assistance is enabled and you request it, up to eight recent text messages in the selected conversation and your draft are sent to OpenAI to generate a reply, rewrite or summary; the generated text is not sent to another user automatically. Where translation is enabled and you request it, the selected message is sent to DeepL. These features may be unavailable in a release until their providers are configured. The request is made to the relevant provider only when the feature is active. We do not send live room audio to these text assistance or translation features. You may contact support to contest a restriction or request human review.
Purchases and virtual items
If purchases become available in your build and region, the relevant app store and RevenueCat process billing and purchase validation. Snugglee processes account-linked product identifiers, purchase and entitlement status, transaction references, virtual balances, gift transactions and membership ownership to deliver and protect digital items. Snugglee does not receive your full payment-card details from the app stores. Purchase, payout and membership features can remain unavailable until their separate activation requirements are met. Any additional payout verification will require its own notice before information is collected.
Why we process data
We process account information, content and service activity to perform our contract with you and provide the functions you request (GDPR Article 6(1)(b)). We rely on legitimate interests for proportionate security, abuse prevention, service diagnostics and defending legal claims (Article 6(1)(f)), balancing those interests against your rights. We rely on consent where required for optional permissions or optional processing, including voluntarily shared device diagnostics (Article 6(1)(a)); you may withdraw that consent. We process data to meet applicable legal obligations when required (Article 6(1)(c)). Reading this policy is not blanket consent to every kind of processing. We do not intentionally request sensitive personal information; avoid including it in public content.
Who receives information
Information is shared with the users and room participants you choose to interact with and with providers needed for the functions described above: Google for sign-in; Supabase for authentication, database and file storage; Agora for live voice; Expo and the device notification services for enabled push notifications; and, when active, RevenueCat and app stores for purchases, OpenAI for moderation or requested text assistance, and DeepL for requested translation. The website is hosted through OpenAI Sites and Cloudflare, which process web requests and infrastructure logs. Support email is handled through Google Workspace. We may disclose relevant information where required by law, to respond to a valid legal request, or to protect users and investigate serious abuse. We limit such disclosures to what is necessary. We do not sell personal data or provide Google account data to advertising networks.
Processing locations
Snugglee's current Supabase project is configured in the Ireland region. This does not mean all processing takes place only in Ireland: voice routing, sign-in, support, hosting and other providers may process data internationally, including outside the European Economic Area. International transfers subject to the GDPR require an applicable transfer safeguard, such as an adequacy decision or standard contractual clauses with appropriate protections. Contact support for information about the arrangements applicable to your data and copies or details of relevant safeguards.
Retention and account deletion
Account, profile and service content is retained while needed to provide your account and the functions you use. You can request deletion through Settings → Delete account, or email support@snuggleeliveapp.com if you cannot access that control. We may ask you to confirm account ownership; do not send your password or login code. Account deletion removes access and triggers removal of the profile and owned media, with erasure or de-identification of other account-linked data as appropriate. Limited transaction, fraud, moderation and legal records may be retained where needed for an applicable legal obligation or a specific unresolved dispute or safety issue. Retention depends on the relevant obligation, investigation or limitation period; such records are restricted from ordinary use. Backup copies may persist until the provider's backup rotation removes them. We cannot erase copies independently made by other users or records another provider controls under its own policy. Cancel any store subscription separately in your store account. The outside-app deletion instructions are at https://snuggleeliveapp.com/delete-account.
Your rights
Depending on applicable law, you may request access, correction, erasure, restriction or portability of your personal data, object to processing based on legitimate interests, and withdraw consent without affecting earlier lawful processing. Contact support@snuggleeliveapp.com and tell us the request and your account identifier. GDPR requests are normally answered within one month; if a lawful extension is necessary, we will explain it. You may complain to the data-protection supervisory authority where you live or work, or where you believe an infringement occurred. In Berlin this is the Berliner Beauftragte für Datenschutz und Informationsfreiheit. You can also manage your Google connection, app permissions, notifications and blocked users through their respective settings.
Website storage and cookies
This public information website has no account-registration form, advertising scripts or analytics scripts added by Snugglee. The hosting infrastructure processes requests and may use security or essential delivery mechanisms. Following a link to Google, your app store or another provider opens a service governed by that provider's policy. In the mobile app, local storage holds login-session information and settings so you can stay signed in; signing out clears the active app session.
Age and policy changes
This initial Snugglee release is intended for adults aged 18 and over. If you believe someone under 18 has provided personal data, contact support so we can investigate and take appropriate action. We will update this policy when data practices change, display a new date and provide additional notice of material changes where required. New processing that requires consent will require that consent before it begins.
Questions?
Contact support@snuggleeliveapp.com.