1. Operator and agreement
Snugglee Live operates the Snugglee service. Contact: support@snuggleeliveapp.com. These terms govern your use of the Snugglee app and snuggleeliveapp.com. By choosing to accept them when signing in, you agree to follow these terms and the community rules described below. The Privacy Policy explains how personal data is handled; accepting these terms does not waive your privacy rights.
2. Eligibility and accounts
The initial release is for people aged 18 or over. Provide accurate account information, use an account you control and choose a display name that does not deceptively impersonate someone else. Keep access to your Google account and your device secure. Tell us promptly if you believe your Snugglee account has been compromised. You are not automatically liable for actions outside your control. A Google account and a separate phone account are not automatically merged, and their virtual balances do not automatically transfer.
3. What the service offers
Snugglee provides community profiles, live voice rooms, messages, Moments and digital social features as they become available in your build and region. Some features require internet access, microphone permission or separately enabled provider services. APK access is provided separately from this information website. Availability may be affected by maintenance, network conditions, security incidents or provider outages. We do not promise uninterrupted access or a service that never contains errors. Snugglee is not an emergency communication service.
4. Your content and permissions
You retain ownership of content you create. You give Snugglee a non-exclusive permission to host, transmit, display and technically adapt that content only as reasonably needed to provide, maintain and protect the service and present it to the audience you choose. This does not transfer ownership of your content or authorize unrelated advertising use. The permission ends when the content is deleted, except for limited copies lawfully retained for backups, legal obligations or specific disputes as explained in the Privacy Policy. Share only content you are entitled to share. Obtain any permission needed before posting another person's image, private information or copyrighted material.
5. Community rules
Do not harass, threaten, stalk, exploit, scam, dox or discriminate against other people. Do not share non-consensual intimate material, child sexual abuse material, illegal sexual content, credible threats, identity documents or private contact details without lawful permission. Sexual solicitation and explicit sexual content are not permitted in this initial release. Do not impersonate staff, spread malware, steal accounts, sell illicit goods, spam, farm accounts, manipulate gifts or rankings, bypass moderation, or interfere with the service. A gift, membership or administrator role never grants an exemption from these rules. The Community Guidelines at https://snuggleeliveapp.com/community and Child Safety Standards at https://snuggleeliveapp.com/child-safety form part of these rules.
6. Rooms and moderation
Hosts and administrators can use the controls available to their role, including muting, removing or restricting participants. Room rules must be consistent with these terms. Moderators must use their powers proportionately and must not use them to intimidate or exploit users. Snugglee may remove or restrict content, rooms or accounts where reasonably necessary to address violations, protect people, investigate fraud or comply with law. Where appropriate and legally permitted, we provide a reason and a way to contact support. Urgent safety measures may take effect before notice. You can request human review at support@snuggleeliveapp.com.
7. Reporting and privacy
Use in-app report and block controls, or email support with the relevant public account ID, room or content and a short explanation. Include only information needed to understand the issue. Do not send passwords, login codes or unnecessary identity documents. For immediate danger contact local emergency services. Live participants or message recipients may copy or record content using their own tools; share with that possibility in mind. Any recording or publication must respect applicable law and the rights of those involved.
8. Virtual items and purchases
Coins, crystals, gifts, frames, entrance effects, VIP and Aristocracy benefits are digital features, not deposits, investments or ownership interests in Snugglee. Their availability, price, duration and requirements must be shown before you obtain them. Receiving an item does not promise cash income. Transfers, resale, withdrawal or conversion are allowed only where an expressly available feature and its additional terms permit them. Purchases and payouts may be disabled in the initial release. Do not arrange unofficial recharges or payments with people claiming to represent Snugglee.
9. Billing and consumer rights
If a purchase is offered, the checkout identifies the price, currency, applicable taxes, billing period and whether it renews. Manage a store subscription and cancellation through the store account used to purchase it. Account deletion does not cancel a store subscription automatically. Refund, withdrawal and digital-content rights depend on the applicable law and the store's process; contact support if you need help identifying the transaction. Nothing here excludes statutory refund, withdrawal, conformity or other consumer rights. Where a right of withdrawal can lawfully end when digital supply begins, the required express consent and acknowledgement must be obtained separately at purchase; these general terms alone do not provide them.
10. Optional automated tools
Where available, translation and text assistance may produce errors or inappropriate suggestions. Review any suggestion before relying on or sending it. Do not use the app's suggestions as professional medical, legal or financial advice. Requesting a text tool involves the processing explained in the Privacy Policy. Snugglee does not send a generated draft to another user without your action.
11. Ending your account
You may stop using Snugglee and request account deletion in Settings or by emailing support. Deletion ends access to the account and may remove remaining virtual items and balances, subject to your statutory rights and any unresolved transaction. Snugglee may suspend or end access for serious or repeated violations, legal requirements or material safety risks. We aim to use proportionate measures and provide a review route where appropriate. Limited records may remain for the purposes set out in the Privacy Policy.
12. Changes and responsibility
We may make reasonable changes to improve the service, maintain compatibility or address security and legal requirements. Material changes affecting your rights will be communicated with reasonable notice where required. Changes are not accepted merely because you are silent where the law requires active agreement. You remain free to stop using the service. Nothing in these terms limits liability that cannot lawfully be limited, including liability for intentional misconduct, gross negligence, or injury to life, body or health. Mandatory protections for consumers remain in force.
13. Law, disputes and contact
German law applies to this agreement, without depriving consumers of mandatory protections of the law that applies where they ordinarily reside. These terms do not impose mandatory private arbitration or require consumers to bring claims only in a particular court. Contact support@snuggleeliveapp.com first if you want help with an account, purchase, content report or dispute. These terms take effect for a user when accepted; the version date identifies this published text.
Questions?
Contact support@snuggleeliveapp.com.